At Fetch, we’re committed to ensuring that your personal information is protected. This policy sets out how we collect, store, use and disclose your personal information that's collected by us.
We’ve adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
When you sign up to Fetch, we collect personal information from you. The type of information that Fetch collects and holds may include:
We collect your Personal Information from you in various ways such as via our website, app, telephone, email, and hard copy forms. The majority of the time, we collect your personal information directly from you. However, we may also collect it from someone else, such as from:
We may also collect relevant personal information from you when you interact with us, for example when you agree to receive insurance offers or marketing communications from us, when you purchase or amend a product or other service through us, or when you make an insurance claim or utilise another service through us such as our virtual vet.
All telephone conversations with customers are recorded and safely maintained for quality and coaching purposes. All emails and chat sessions are also stored securely. We hold your personal information on our servers, which are accessible by our employees only.